Operations Team Lead
Core
Lead and coach a team dedicated to delivering customer-focused service solutions for advisors, clients, and business partners, ensuring operational excellence and high service standards.
Role type
Operations Team Lead (Customer Service)
Builds
Customer service solutions and transaction processing workflows
Domain
Financial Services / Customer Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Coaching and mentoring, process improvement, performance management, complex issue resolution, organizational planning, regulatory knowledge
Preferred skills
Direct leadership experience, knowledge of Ameriprise procedures
Responsibilities
Lead and coach direct reports on processes and procedures, resolve complex or high-priority service issues, manage workload to meet accuracy and quality metrics, participate in cross-functional process improvement projects, provide feedback through performance management practices