Success Engineer (EU)
Core
Help customers design, optimize, and troubleshoot Metabase implementations by guiding data extraction, transformation, and query execution.
Role type
Senior technical success engineer (data platform)
Builds
Metabase open-source BI platform for startups and enterprises
Domain
Business Intelligence / Data Analytics / Open Source
Deliverable
client delivery
Required skills
SQL, database administration, web application development, infrastructure management (Docker, AWS/GCP), complex problem solving, technical communication
Preferred skills
Experience with Metabase or other BI tools, open source product experience, multilingual fluency
Technologies
Metabase, Docker, AWS, GCP
Responsibilities
Talk to users to understand goals and challenges; Help customers design and optimize Metabase implementation; Guide customers on data transformation and query execution; Solve complex problems and troubleshoot customer issues; Collaborate with technical communicators to create educational materials; Serve as the voice of the customer to product and engineering teams
Seniority
Senior, hands-on IC