Customer Engineer
Core
Post-sale technical role guiding customers through product setup, data curation strategies, and adoption of Hex's data platform and AI capabilities.
Role type
Senior Customer Engineer (Data & AI)
Builds
Customer onboarding, data curation frameworks, and product adoption for strategic enterprise clients.
Domain
Data infrastructure, AI, and enterprise software
Deliverable
product features
Required skills
SQL, Python, data tooling ecosystem (BI, cloud data warehouses, semantic layers), project management, technical customer engagement
Preferred skills
Experience with AI in data, experimentation design, feedback aggregation
Technologies
SQL, Python, cloud data warehouses, semantic layers
Responsibilities
Guide customers through initial product setup and asset development; Teach best practices and platform knowledge; Advise on data curation strategies; Drive product adoption with core data personas; Experiment with onboarding and training programs; Aggregate and share product feedback to inform roadmap.
Seniority
Mid-Senior, hands-on IC
