Sr Service Delivery Manager
Core
Lead operational excellence, service reliability, and change management governance across a complex cloud operations environment supporting 100+ clients.
Role type
Senior Service Delivery Manager (Cloud Operations)
Builds
Mission-critical cloud and healthcare technology services
Domain
Cloud operations and healthcare technology
Required skills
Change management governance, Technical Review Board leadership, Incident management, Cloud operations, People management, KPI/SLA management, Shift coordination, Risk management, Stakeholder communication, Process improvement
Preferred skills
ServiceNow (SNOW) proficiency, Tower leadership experience, Healthcare domain knowledge
Technologies
ServiceNow (SNOW), Monitoring tools, Alerting systems
Responsibilities
Own end-to-end change management process and governance; Chair Technical Review Board (TRB) meetings; Oversee change implementation, validation, and closure; Lead Hosting Response Bridge (HRB) during post-change stability windows; Manage major incidents and critical issues; Coordinate shift handovers and team stand-ups; Prepare monthly governance and performance reports; Drive continuous improvement of operational standards.
Seniority
Senior, hands-on IC with team leadership
