Représentant·e au service à la clientèle
Core
Customer service representative for PPE equipment serving firefighters and first responders, managing orders, pricing requests, and key client projects.
Role type
Customer service representative (B2B)
Builds
PPE equipment for fire and rescue services
Domain
Firefighting equipment / Personal Protective Equipment (PPE)
Deliverable
client delivery
Required skills
B2B customer service, order management, CRM systems, MS Office, project coordination, technical support basics
Preferred skills
None stated
Technologies
CRM, MS Office
Responsibilities
Manage and coordinate measurement projects for direct accounts; Provide first-line support to sales representatives and assigned distributors; Receive, process, and verify customer orders; Respond to client inquiries regarding pricing, products, and bids; Answer basic technical questions from clients; Prioritize and track orders and cases; Resolve issues and improve service offerings; Manage client cases by coordinating and documenting with stakeholders.
Seniority
Mid-level (3-5 years experience)
