ServiceNow Implementation Specialist
Core
Configure and implement ServiceNow capabilities (ITSM, ITOM, CMDB, IntegrationHub) for a Federal Agency, translating requirements into scalable platform configurations and automations.
Role type
ServiceNow Implementation Specialist
Builds
Scalable ServiceNow platform configurations, workflows, integrations, and automation for federal IT operations.
Domain
Federal Government / IT Service Management / Low-Code Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow configuration, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer, REST/SOAP APIs, CI/CD practices, update sets, application repositories, data validation, release management
Preferred skills
ServiceNow CSA certification, CIS certifications, App Engine Studio, UI Builder/Workspace, IntegrationHub, CMDB Health, ATF, federal consulting experience, financial-regulatory experience
Technologies
ServiceNow, Flow Designer, IntegrationHub, MID Servers, REST/SOAP, ATF
Responsibilities
Configure and maintain ServiceNow forms, tables, scripts, flows, and catalog items; Build and configure integrations using IntegrationHub and REST/SOAP APIs; Execute controlled promotions to TEST and PROD environments; Perform unit and functional validation and collaborate on testing activities; Provide late-window implementation and deployment support; Develop implementation guides and configuration documentation.
Seniority
Mid-level, hands-on IC
