Customer Service Coordinator
Core
First point of contact for residents and prospective customers, managing front desk, phone, and email enquiries to ensure seamless resident experiences and occupancy targets.
Role type
Customer Service Coordinator (Reservations)
Builds
Resident experience and occupancy outcomes for student accommodation properties
Domain
Hospitality / Student Accommodation
Deliverable
client delivery
Required skills
Reservation management, front desk operations, phone and email communication, issue resolution, check-in/check-out procedures, event support
Preferred skills
Rapport building, organizational skills, priority management
Responsibilities
Answering enquiries, managing reservations and waitlists, resolving issues, assisting with room tours and inspections, supporting resident events and engagement
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