Resident Experience Associate
Core
First point of contact for prospects and residents, responsible for converting leads to tours, coordinating with leasing, solving resident problems, and organizing community events to foster a welcoming environment.
Role type
Front-line resident experience associate
Builds
Community engagement and resident retention
Domain
Residential real estate / Hospitality
Deliverable
product features
Required skills
Lead conversion, tour coordination, problem solving, event planning, social media engagement, front desk operations, customer relationship management
Preferred skills
Leasing license, hospitality experience
Technologies
Social media platforms, front desk software, computer programs
Responsibilities
Convert leads into community tours, coordinate tours with the leasing team, solve problems for residents and prospects, plan and execute community events, generate social media awareness, organize front desk logs and package rooms, work weekends or evenings
Seniority
Entry-level to Junior, hands-on IC