Head of Centralised Retail Operations
Core
Architecting the operating system for a retail network, including the Retail Playbook, store manager development pipeline, and operational communications.
Role type
Senior IC Head of Centralised Retail Operations
Builds
Retail Playbook, Store Manager development pipeline, Store Bulletin communications architecture, Area Manager inspection system
Domain
Fresh food grocery retail
Required skills
Building operational systems and standards frameworks at scale, systems thinking, influencing leadership, field-grounded operational instincts, managing CoE teams
Preferred skills
Fresh food/grocery retail experience, high-complexity multi-site retail operations, store or area management level experience, strong fruit and vegetable knowledge
Technologies
Retail Playbook, Area Manager inspection system, Store Bulletin
Responsibilities
Own the HFM Retail Playbook content and version control, translate playbook disciplines into practical tools, own the Area Manager deep-dive inspection system, run the daily Store Bulletin, partner with EGM on retail strategy, lead and manage the CoE team
Seniority
Senior, hands-on IC