Area Manager
Core
Oversee a team of Multi-Unit General Managers and hourly staff to drive operational excellence, financial performance, and guest experience across brick-and-mortar ice cream locations in NYC.
Role type
Senior retail area manager (multi-unit)
Builds
Brick-and-mortar ice cream retail locations
Domain
Food & Beverage / Retail
Deliverable
product features
Required skills
Retail leadership, team coaching, operational analysis, financial performance management, scheduling, payroll oversight, food safety compliance, Microsoft Office proficiency
Preferred skills
Passion for people development, attention to detail, ability to lift 50 lbs, stamina for prolonged standing
Technologies
Microsoft Office, Google Suite
Responsibilities
Train and coach assigned General Managers to achieve store metrics; Ensure successful rollout of new products, systems, and policies; Analyze GM performance and provide feedback and guidance; Provide operational solutions to store issues; Assist GM with order placement and delivery coordination; Monitor overall customer experience; Conduct health department inspection preparations; Assume leadership in stores when GM is absent
Seniority
Senior, hands-on IC