Business Analyst
Core
Technical Business Analyst supporting large-scale End User Computing (EUC) and tablet device deployment for a NSW Government technology program.
Role type
Senior IC Technical Business Analyst
Builds
End-user technology solutions (tablets, EUC) and CXone contact centre platform capabilities
Domain
Public Sector / Government / ICT Infrastructure
Required skills
Requirements elicitation and management, Functional and non-functional specification, User story and use case creation, Process mapping and gap analysis, Stakeholder engagement, Supplier relationship management, Risk and issue management, Jira and Microsoft Planner proficiency
Preferred skills
CXone platform experience, Large-scale device deployment experience, Asset tracking and lifecycle management
Technologies
Jira, Microsoft Planner, CXone
Responsibilities
Elicit and document functional/non-functional requirements for EUC and tablet roll-outs, Support deployment planning and go-live readiness, Translate business requirements into technical specifications, Facilitate workshops and map requirements to system functionality, Coordinate with infrastructure teams and external suppliers, Manage risks and dependencies in technology delivery
Seniority
Senior, hands-on IC