Technical Business Analyst
Core
Provide business and technical analysis across a portfolio of interconnected customer service initiatives, developing a connected view of customer journeys, operational processes, and technology impacts.
Role type
Technical Business Analyst
Builds
Customer service initiatives, digital transformation programs, and enterprise integration solutions
Domain
Customer service, enterprise integration, data management, highly regulated industries
Required skills
Requirements elicitation and documentation, BPMN and process mapping, API and interface analysis, data profiling and lineage, stakeholder management, Agile/Waterfall delivery, tool proficiency (Visio, Jira, Azure DevOps)
Preferred skills
Experience in utilities, energy, or asset-intensive industries
Technologies
Visio, Miro, Jira, Azure DevOps, Confluence, Excel
Responsibilities
Facilitate discovery workshops and requirements sessions, define business and technical requirements, develop user stories and acceptance criteria, map customer journeys and business processes, analyze APIs and data flows, support data modeling and reconciliation, identify delivery risks, support testing and operational readiness
Seniority
Experienced, hands-on IC