ServiceNow Sr. Business Analyst (Now Assist)
Core
Senior Business Analyst for ServiceNow implementations supporting US federal government missions, focusing on requirements definition, process optimization, and user adoption.
Role type
Senior Business Analyst (ServiceNow)
Builds
ServiceNow platform configurations and process solutions for federal clients
Domain
Public Sector / Federal Government / IT Service Management
Required skills
ServiceNow requirements definition, process analysis, gap analysis, user story development, Agile delivery, stakeholder engagement, solution validation, change management, requirements traceability
Preferred skills
ITIL Foundation, ServiceNow CSA, CBAP, PMI PBA
Technologies
ServiceNow
Responsibilities
Conduct requirements gathering sessions and document business needs; Develop user stories with acceptance criteria for Agile sprints; Create process documentation including flows and use cases; Perform gap analysis between current and future states; Facilitate workshops with business and technical teams; Support user acceptance testing and defect validation; Document business rules and workflow logic; Collaborate with developers to translate requirements into technical solutions; Participate in Agile ceremonies; Conduct solution demonstrations; Maintain requirements traceability matrices; Support change management and training material development
Seniority
Senior, hands-on IC