Desktop Support Engineer - Perth
Core
Provide end-user services including hardware/software break-fix, remote support, device deployment, and identity management for Datacom's customers.
Role type
Desktop Support Engineer
Builds
Hardware and software support services for enterprise and government clients
Domain
IT Support / End User Computing
Deliverable
client delivery
Required skills
troubleshooting desktops/laptops/printers, identity and access management, device enrollment and configuration, asset management, ticket triage and resolution, knowledge base documentation
Responsibilities
Log, triage, and resolve support tickets; diagnose and fix hardware/software faults; manage user accounts and access requests; prepare devices for new starters; configure mobility devices; maintain hardware and print services; document resolutions.
Seniority
Individual Contributor