Specialist, Collection
Core
Execute daily collections processes to resolve outstanding invoices, address billing disputes, and ensure timely payment to avoid delinquency.
Role type
Specialist, Order-to-Cash Collections
Builds
Cash inflow and resolved payment cycles for clients
Domain
Financial Services / Billing & Collections
Required skills
Collections process execution, stakeholder management, customer query resolution, analytical skills, Microsoft Excel (VLOOKUP, pivot tables), SAP, High Radius, Salesforce CPQ
Preferred skills
Financial Services experience, global organization experience
Responsibilities
Execute daily collections process for outstanding invoices, maintain accurate client email and issue logs, resolve basic billing discrepancies, collaborate with Sales/Technology/Finance to resolve disputes, track daily/weekly metrics (Cash Inflow, CEI, Recovery Rate)
Seniority
Mid-level Specialist