Customer Success Manager - Italian Speaking
Core
Proactively engage with customers to ensure they derive maximum value from S&P Global Energy solutions, focusing on onboarding, education, and enabling clients through remote and in-person training.
Role type
Individual contributor Customer Success Manager
Builds
Customer adoption, satisfaction, and value realization for energy and commodities market clients
Domain
Energy, commodities, finance
Deliverable
client delivery
Required skills
Fluency in English, Fluency in Italian, Customer relationship management, Needs analysis, Training delivery, Stakeholder engagement, Data monitoring, Cross-functional collaboration, Proactive support, Project management
Preferred skills
Proficiency in Gainsight, Proficiency in Salesforce, Industry knowledge in energy/commodities/finance, Ability to travel
Technologies
Gainsight, Salesforce
Responsibilities
Engage proactively with customers to understand needs and ensure value derivation; Conduct remote and in-person training sessions to educate customers; Develop and maintain strong relationships with key stakeholders; Monitor customer data to identify engagement opportunities; Serve as a trusted advisor providing insights; Capture customer engagement activities in Gainsight.
Seniority
Mid-level individual contributor