Customer Success Manager (German Speaking)
Core
Proactively engage with customers to ensure they derive maximum value from S&P Global Energy solutions, focusing on onboarding, education, and enabling clients through remote and in-person training.
Role type
Individual contributor Customer Success Manager
Builds
Customer adoption, satisfaction, and successful onboarding of clients to energy and commodities market solutions
Domain
Energy, commodities, and finance
Deliverable
client delivery
Required skills
Fluency in English, Fluency in German, Customer relationship management, Needs analysis, Training delivery, Stakeholder engagement, Data monitoring, Cross-functional collaboration, Proactive problem solving
Preferred skills
Gainsight proficiency, Salesforce proficiency, Industry knowledge in energy/commodities/finance, Bachelor's degree in business-related discipline, 3+ years in customer success/account management, Ability to travel