CCS Process & Implementations Support Specialist
Core
Support project planning, implementation, and operational efficiency for Commercial Contract Support (CCS) and Business Process Analysis (BPA), ensuring accurate contract data entry and smooth transaction processing.
Role type
Senior IC process & implementation support specialist
Builds
Scalable, well-controlled workflows for contract management and sales transaction processing
Domain
Financial services / Energy / Contract management
Required skills
Project coordination, Process improvement, User acceptance testing, Documentation management, Data entry proficiency, Order management, Case tracking and resolution, Problem-solving, Queue and deliverable management, Attention to detail
Preferred skills
Contract management experience, Fast-paced sales environment experience, Mentorship and coaching, Adaptability, Business continuity support
Technologies
CPQ systems
Responsibilities
Support planning, coordination, and monitoring of CCS projects; Identify opportunities to improve processes and workflows; Participate in user acceptance testing and support resolution; Serve as liaison between CCS and BPA; Act as back-up to Queue Coordinator for time-sensitive sales-close deliverables; Ensure compliance with CPQ procedures and SLAs; Provide training on new processes and systems.
Seniority
Mid-level, hands-on IC