Collections Analyst
Core
Managing collections for all outstanding receivables, enforcing payment policies, and providing customer service for refunds and payment discrepancies.
Role type
Collections Analyst
Builds
Cash flow and revenue recovery for S&P Global clients
Domain
Financial services / Accounts Receivable
Required skills
Verbal and written communication, problem solving, attention to detail, prioritization, goal orientation
Preferred skills
MS Office Suite (Excel), Collections experience, Customer Service experience, Billing experience
Technologies
Salesforce, Akritiv, Oracle
Responsibilities
Making collections calls and communications, Enforcing payment and service suspension policies, Handling customer refunds and payment discrepancies, Monitoring and reconciling assigned accounts, Collaborating with Sales and Order Management teams, Maintaining customer contact information
Seniority
Entry Professional