Customer Success Manager (Fluent Russian)
Core
Proactively engage with customers to ensure they derive maximum value from S&P Global Energy solutions, focusing on onboarding, education, and relationship building.
Role type
Individual contributor Customer Success Manager
Builds
Customer onboarding, training sessions, and adoption strategies for energy and commodities market clients
Domain
Energy, commodities, finance
Deliverable
client delivery
Required skills
Fluency in Russian and English, proactive customer engagement, stakeholder relationship management, data monitoring for value creation, trusted advisory, cross-functional collaboration, project management, travel readiness
Preferred skills
Proficiency in Gainsight or Salesforce, industry knowledge in energy/commodities/finance, fluency in other European languages
Technologies
Gainsight, Salesforce
Responsibilities
Conduct remote and in-person training sessions, monitor customer data to identify engagement opportunities, serve as a trusted advisor, capture customer engagement activities in Gainsight, anticipate and address customer challenges proactively
Seniority
Mid-level individual contributor