Product Support Specialist Emea
Core
Troubleshoot complex SaaS integrations and guide customers through detailed workflows for an enterprise hiring platform.
Role type
Senior B2B Product Support Specialist
Builds
Customer support experience and internal support team enablement
Domain
Enterprise HR Tech / SaaS
Deliverable
client delivery
Required skills
Complex SaaS troubleshooting, technical issue isolation, systematic problem solving, asynchronous communication, B2B support experience, deep product knowledge, workflow automation
Preferred skills
Customer empathy, ownership mindset, curiosity about root causes, ability to explain technical concepts to diverse audiences
Technologies
SaaS platforms, integrations, ticketing systems
Responsibilities
Handle end-to-end troubleshooting of sophisticated integrations, guide customers through complex workflows, synthesize technical work from engineering for team enablement, develop workflow automation to improve team efficacy, balance investigation with customer communication in fast-moving environments
Seniority
Mid-Senior, hands-on IC
