Product Support Specialist - APAC
Core
Troubleshoot complex SaaS integrations and guide customers through detailed workflows for an enterprise hiring platform.
Role type
Senior IC Product Support Specialist (SaaS)
Builds
Enterprise hiring software suite for talent leaders and recruiters
Domain
Enterprise HR Tech / SaaS
Deliverable
client delivery
Required skills
complex SaaS troubleshooting, isolating configuration issues, reproducing ambiguous behavior, systematic problem solving, technical communication, asynchronous work, B2B support experience (SMB to enterprise)
Preferred skills
workflow automation, technical enablement creation, deep product knowledge of rapidly evolving platforms
Technologies
SaaS platforms, integrations, ticketing systems
Responsibilities
Handle end-to-end troubleshooting of sophisticated integrations, guide customers through complex workflows, synthesize technical work from engineering for team enablement, develop workflow automation to improve team efficacy, balance investigation and customer communication in a fast-moving environment
Seniority
Mid-Senior, hands-on IC
