Customer Success Data & Insights
Core
Build talent from the ground up to provide operational and analytical back-office support to the global Customer Success team, focusing on reporting, data quality, and insight generation.
Role type
Entry-level Customer Success Operations Analyst
Builds
Dashboards, recurring reports, and analytical insights for Customer Success performance and customer engagement
Domain
Customer Success Operations / Data Analytics
Deliverable
dashboards & analysis
Required skills
Data analysis, Reporting, Data quality management, CRM usage, Process improvement, Microsoft Excel, Stakeholder partnership
Preferred skills
Power BI, Tableau, Salesforce
Responsibilities
Develop and maintain dashboards and recurring reports; Analyze data to identify trends and patterns; Support data quality initiatives including validation and clean-up; Execute ad-hoc analytical requests; Maintain internal documentation and SOPs; Partner with Customer Success Managers to clarify insights and recommend improvements
Seniority
Entry-level, 2-3 years experience
