Client Success Specialist - Turkish speaking
Core
Client Success Specialist partnering with Account Management to ensure clients understand and use WGSN's consumer and design trend forecasting products, focusing on user engagement, value realization, and growth opportunities.
Role type
Client Success Specialist
Builds
Client engagement and value realization for consumer and design trend forecasting services
Domain
Consumer insights, fashion, interiors, lifestyle, and design trend forecasting
Deliverable
client delivery
Required skills
Customer service, commercial mindset, user engagement, account planning, workshop delivery, product expertise, data analysis, communication
Preferred skills
Fashion industry experience, retail/lifestyle trends knowledge, creative industries exposure
Technologies
Microsoft/Google suite, Salesforce
Responsibilities
Exceed KPI targets for user engagement, follow customer journey stages (Onboarding, Maintain, Growth, Rescue), handle customer requests, deliver interactive workshops, collaborate on account plans, monitor user activity reports
Seniority
Individual Contributor
