Guest Relations Officer
Core
Delivering wide range of services to ensure guests thoroughly enjoy their experience in the Executive Lounge, including setting up buffet, clearing tables, communicating with kitchen, welcoming, interacting and serving guests.
Role type
Guest Relations Officer (F&B)
Builds
Executive Lounge service experience
Domain
Hospitality / Food & Beverage
Deliverable
product features
Required skills
warm & welcoming demeanour, personable communication skills, Food & Beverage experience, NSW Responsible Service of Alcohol compliance, ability to stand/sit/walk extended periods, ability to lift/carry up to 15kg
Preferred skills
passion for industry, ability to respond to special requests, ability to maintain cleanliness and appearance
Technologies
none
Responsibilities
Greet all guests upon arrival and bid farewell upon departure, Answer incoming phone calls, Alert kitchen for replenishment and refill items, Restock and clear counters and tables, Maintain cleanliness and appearance of the Executive Lounge, Serve guests with utmost courtesy, Communicate VIP arrivals and deliver amenities
Seniority
Entry-level