Technical Trainer / Kahua Helpdesk & System Administrator
Core
Develop and deliver technical training for the Kahua project management platform while providing helpdesk support and system administration for federal construction programs.
Role type
Technical Trainer / Helpdesk & System Administrator
Builds
Training curricula, user guides, SOPs, and support for Kahua platform operations
Domain
Construction management / Federal government / Project controls
Required skills
Technical training development, helpdesk support, system administration, troubleshooting, user access management, documentation creation, stakeholder communication
Preferred skills
Kahua platform experience, enterprise software support in construction/facilities, federal government client experience, IT service management processes, professional certifications
Technologies
Kahua, ticketing systems, knowledge base tools
Responsibilities
Develop and deliver role-based training (instructor-led, virtual, self-service), provide Tier 1/2 helpdesk support, troubleshoot system issues, manage user accounts and permissions, support system configuration and updates, maintain documentation and performance metrics, collaborate on user adoption and process improvements
Seniority
Mid-level, hands-on IC