Business Analyst I (Salesforce)
Core
Support S&P Global's critical Salesforce CRM system for Order-to-Cash operations, ensuring operational excellence and driving process improvements.
Role type
Business Analyst I (Salesforce)
Builds
Operational improvements and technical solutions for the Order-to-Cash domain
Domain
Financial Services / CRM / Order-to-Cash
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce platform knowledge, technical support experience, root cause analysis, incident management, technical documentation, Agile basics, development environment familiarity
Preferred skills
Salesforce Admin certification, Bachelor's degree in technology
Technologies
Salesforce, CRM, Order-to-Cash systems
Responsibilities
Support CRM system for Commercial Operations excellence, Collaborate with end users and development teams, Analyze technical solutions and identify operational improvements, Manage and resolve critical incidents and escalations, Create technical documentation and Knowledge Base articles, Monitor user feedback and suggest improvements to Scrum teams, Understand end-to-end solutions and integrations within architecture
Seniority
Entry Professional, hands-on IC