Teammate Food Delivery ( Pampanga)
Core
Provide world-class customer service via inbound/outbound calls, email, and live chat, handling inquiries, troubleshooting, and complaint resolution for clients.
Role type
Customer Support Representative (Inbound/Outbound)
Builds
Customer support interactions and resolved tickets for BPO clients
Domain
Business Process Outsourcing (BPO) / Customer Service
Deliverable
client delivery
Required skills
phone support, email support, live chat support, basic troubleshooting, data entry, research, complaint resolution, issue escalation, confidentiality, multitasking, attention to detail, verbal communication, written communication, computer literacy, typing (30+ WPM voice, 35+ WPM non-voice), Windows OS, Apple OS X, Microsoft Office, Google applications
Preferred skills
experience in sales, billing, collections, technical support, problem solving, critical thinking
Responsibilities
Handle inbound and outbound calls, respond to email and live chat inquiries, filter website content, perform data and research functions, provide basic troubleshooting, manage and resolve customer complaints, identify and escalate priority issues, route calls to appropriate resources, document customer interactions, meet client KPIs, participate in mandated trainings, provide feedback to management
Seniority
Individual Contributor, entry to mid-level
