Teammate Food Delivery ( Pampanga)
Core
Provide inbound and outbound customer support via phone, email, and live chat, handling inquiries, troubleshooting, and complaint resolution to ensure high customer satisfaction.
Role type
Customer Support Representative
Builds
Customer service interactions and support documentation
Domain
Business Process Outsourcing (BPO) / Customer Service
Deliverable
client delivery
Required skills
Phone support, email support, live chat support, basic troubleshooting, data research, complaint resolution, issue escalation, confidentiality, multitasking, attention to detail, verbal communication, written communication, computer literacy, typing speed (30+ WPM voice, 35+ WPM non-voice)
Preferred skills
Experience in sales, billing, collections, or technical support
Responsibilities
Handle inbound and outbound calls, respond to email and live chat inquiries, filter website content, perform data and research functions, provide basic troubleshooting, manage and resolve customer complaints, identify and escalate priority issues, route calls to appropriate resources, document customer interactions, meet client KPIs, participate in mandatory trainings, provide feedback to management
Seniority
Individual Contributor