HR Operation Team Leader
Core
Manage a team of HR associates to provide timely and accurate administrative support for employees regarding data administration, payroll, benefits, onboarding, and offboarding.
Role type
Senior IC HR Operations Team Leader (Associate Manager)
Builds
HR Shared Services operations for in-scope countries
Domain
Human Resources / Shared Services
Deliverable
Dashboards & analysis
Required skills
Team management, HR administration, Contact Center operations, Process improvement, KPI analysis, Stakeholder communication
Preferred skills
Workday, ServiceNow, HR process migration, Automation, UK/Nordics/Italy market knowledge
Technologies
Workday, ServiceNow, Ticket management systems, Knowledge management systems
Responsibilities
Manage HR Operation Associates team to support in-scope countries; Coordinate team workload; Review and manage individual performance and development plans; Provide guidance, resolve problems, and handle escalations; Review daily KPI dashboards and provide monthly analysis to improve quality; Respond to employee inquiries via phone, case management, and live chat; Contribute to process automation and improvement; Ensure communication flow between team and business partners; Train and onboard team members; Work hands-on on cases if needed
Seniority
Senior, hands-on IC with team leadership