Team Lead, Customer Success
Core
Lead a team of six Customer Success Managers to protect retention, hit quotas, and scale operations for NinjaOne's Unified IT Operations Platform.
Role type
Senior Team Lead, Customer Success
Builds
Customer success operations and team performance for NinjaOne's endpoint management and autonomous patching platform
Domain
IT Operations / Endpoint Management / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership and hiring, KPI and performance management, Net Dollar Retention forecasting, MEDDPICC qualification, Salesforce administration, IT-adjacent domain knowledge (data, observability, endpoint management), AI tool adoption
Preferred skills
Tableau, Gainsight, Staircase
Technologies
Salesforce, Tableau, Gainsight, Staircase
Responsibilities
Hire, lead, mentor and develop a team of Customer Success Managers; Set and maintain KPIs and performance targets; Own Net Dollar Retention and forecasting accuracy; Drive adoption of AI tools within the team
Seniority
Senior, hands-on IC
