Account Management Specialist

## About the role As a Specialist, Account Management, you support the account management team in driving success for our Pros by assisting with account retention, satisfaction, and engagement. You ensure Pros receive timely responses and helpful guidance tailored to their unique needs. You collaborate cross-functionally to solve complex challenges and continuously work to optimize the customer experience. You are eager to learn, quick to adapt, and passionate about supporting others through proactive outreach and problem-solving. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. ## Responsibilities - Respond to Pro inquiries via phone, email, or chat to ensure timely support and follow-up - Assist with the execution of renewal and expansion efforts by flagging opportunities to the account management team - Help organize and maintain accurate records in customer relationship management (CRM) tools (i.e. Salesforce) - Monitor account activity and escalate issues or trends as needed - Support preparation for business reviews by gathering key metrics and customer insights - Contribute to the development and improvement of internal processes and documentation - Coordinate cross-functional communication to help resolve account challenges efficiently ## Qualifications - 1+ years of experience in account management, customer success, or sales - Proficiency with CRM systems and customer engagement tools (i.e. Salesforce, Zendesk) - English Fluency - Bachelor's degree or equivalent work experience a plus - Strong organizational skills with the ability to manage multiple tasks and priorities - Familiarity with data analysis or reporting tools is a plus - CRM experience is a plus ## What will help you succeed in this role - Enthusiasm for learning and growing within a customer-facing team - Strong communication and interpersonal skills - High attention to detail and a proactive approach to problem-solving - Ability to work collaboratively with cross-functional teams - A customer-first mindset with a passion for improving the experience of our Pros - Experience using AI tools to increase quality and efficiency of work ## Benefits - Paid holidays and flexible, take-it-as-you-need-it paid time off - A culture built on innovation that values big ideas, no matter where they come from ## Location Dependent Information This role is open to candidates and the expected salary range for this role is $17,000-$18,900 USD/year. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This is a full time contract role.