Job
Core
Managing long-term relationships with existing clients in the Forex industry, providing tailored solutions, and ensuring client satisfaction.
Role type
Premium Customer Success Officer
Builds
Client retention and satisfaction within the Forex trading platform
Domain
Financial Services / Forex
Deliverable
client delivery
Required skills
Client relationship management, technical analysis, fundamental analysis, financial market knowledge, copywriting, contract adherence
Preferred skills
Additional languages beyond French and English, familiarity with main market events/parameters
Responsibilities
Building and maintaining long-lasting relationships with existing clients, ensuring client satisfaction and gathering feedback, researching industry trends, giving presentations to clients about products or services, resolving and answering client questions, ensuring contract terms are adhered to, helping to meet client targets and aims