Client & Partner Education Leader (Training)
Core
Define and own global strategy for client and partner education across FICO Platform and Enterprise Fraud Solutions (EFS), driving adoption and product proficiency.
Role type
Senior Director, Client & Partner Education and Enablement
Builds
Global learning programs, certification/credential frameworks, and scalable enablement experiences for clients and partners.
Domain
Financial crime, fraud detection, and enterprise analytics software
Required skills
Global team leadership, enterprise software enablement strategy, fraud/financial crime domain expertise, certification program governance, cross-functional consulting, AI/ML learning technology integration, data-driven program optimization (via careerplan.io/jobs/32182-client-partner-education-leader-training-at-fico)
Preferred skills
Experience with agentic AI for learning transformation, executive communication, operating at strategic and hands-on levels
Technologies
AI, machine learning, modern learning technologies
Responsibilities
Define global education strategy aligned to business goals; develop scalable enablement frameworks; lead and grow a global team of learning professionals; set direction for certification programs; act as internal consultant to Sales, Product, and Customer Success; own global training delivery models; apply AI to reinvent education experiences; measure learning effectiveness and value realization
Seniority
Senior Director, strategic leadership with hands-on execution