APS4 Procurement Helpdesk Officer
Core
Deliver frontline phone and email support for Australian Government procurement and grants platforms, managing system access, troubleshooting, and incident management.
Role type
APS4-equivalent Procurement Helpdesk Officer
Builds
Support for nationally significant procurement and grants systems used by government agencies and suppliers
Domain
Australian Government / Public Sector / ICT Support
Deliverable
client delivery
Required skills
customer service, technical troubleshooting, incident management, account and access management, stakeholder communication, priority management
Preferred skills
experience with ticketing systems, user account management, business application support, procurement or grants administration experience
Responsibilities
Provide phone and email support to system users, manage enquiries and resolve technical/operational issues, support account and access requests, contribute to incident management and system release testing
Seniority
APS4 (Junior to Mid-level IC)