Product Ops Lead (GeBiz)
Core
Lead Product Operations Specialist for GeBIZ X, transforming government procurement and business experiences for public officers and external suppliers.
Role type
Senior IC Product Operations Lead
Builds
GeBIZ X (Whole of Government Procurement platform)
Domain
Public Sector / Government Procurement
Deliverable
product features
Required skills
Stakeholder engagement, Data analysis, Process improvement, Risk management, User research, System configuration, Integration management, Documentation, Testing, Change management
Preferred skills
AI/low-code/automation scripting, DevOps tools, Ivalua platform expertise
Technologies
JIRA, Confluence, Ivalua, ERP systems, ETL tools
Responsibilities
Engage agencies and suppliers to refine user stories and identify improvement opportunities; Partner with Product Managers and Engineers to support feature rollouts; Operationalise agency onboarding and coordinate processes; Map end-to-end user journeys and data flows; Manage and triage operational issues; Analyse operational data to drive continuous improvements; Develop playbooks, SOPs, and documentation; Support product delivery through testing activities (UAT, defect triage); Drive best practices in product operations; Conduct user research and translate insights into improvements; Support procurement and setup of DevOps tools; Develop risk and incident management strategies; Drive user support and engagement strategies; Configure Ivalua modules and implement integrations; Troubleshoot workflow and system performance issues.
Seniority
Senior, hands-on IC
