Customer Onboarding Specialist

💼 Full-time💰 $59,000–$59,000🗓 2026-09-30 → 2026-10-05

Core

Guide new home service businesses through a structured onboarding journey from kickoff to full activation, ensuring they achieve clear milestones and derive value from the platform within their first 90 days.

Role type

Customer Onboarding Specialist (Success Team)

Builds

Customer activation and adoption of SaaS features for small home service businesses

Domain

SaaS / Home Services Technology

Required skills

Customer service experience, onboarding complex products, CRM and scheduling stack proficiency, AI tool usage, structured system navigation, relationship building, execution excellence

Preferred skills

High-volume SaaS environment experience, weekend shift flexibility (via careerplan.io/jobs/320245aa-78b1-45df-bbd8-3367797bae12-customer-onboarding-specialist-at-jobber)

Technologies

Salesforce, Chili Piper, Slack, AI-assisted workflows

Responsibilities

Guide customers through defined onboarding progression and milestones, act as a product expert to drive feature adoption, build strong customer relationships, collaborate with cross-functional teams to improve onboarding processes, utilize AI tools for session prep and follow-ups, optimize tooling and workflows.

Seniority

Individual Contributor

About Jobber

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands