Customer Care Hub Consultant - Contract
Hybrid
Core
Handle inbound calls addressing repairs, maintenance, tenancy matters, and general customer service requests for a community housing provider.
Role type
Customer Care Hub Consultant
Builds
Customer service interactions and tenancy management support
Domain
Community housing / Social housing
Deliverable
client delivery
Required skills
Customer service, telephone negotiation, tenancy management, call log management, stakeholder collaboration, safety protocol adherence
Responsibilities
Handle inbound calls professionally, address tenancy-related enquiries, manage call logs and records, promote a safe work environment
Seniority
Individual Contributor