Technical Customer Support
Core
First-line technical support for institutional and professional clients using a financial data platform and API ecosystem.
Role type
Technical Customer Support Specialist
Builds
Customer experience for a high-performance research terminal and near-real-time fundamentals API
Domain
Fintech / Financial Data Infrastructure
Deliverable
client delivery
Required skills
Troubleshooting REST APIs and MCP integrations, Financial data literacy (statements, ratios, tickers), Support triage judgment, Clear written communication, Experience with ticketing systems and billing tools
Preferred skills
Investment research interest, Familiarity with developer APIs and SaaS subscriptions
Technologies
REST APIs, MCP, JSON, Linear, Stripe
Responsibilities
Own first-line support via email, Slack, and ticketing systems; Troubleshoot account, billing, product, and API issues; Explain financial data and platform limitations; Escalate complex cases to engineering or data operations; Identify recurring support patterns to suggest product improvements
Seniority
Mid-level, hands-on IC
