Value Engineer
Core
Translating customer engagement platform strategy into defensible financial value by connecting digital journeys to measurable business outcomes for clients.
Role type
Senior Value Engineer (B2C Customer Operations & Analytics)
Builds
Scalable playbooks, ROI calculators, and value realization tools for Sales and Customer Success teams.
Domain
B2C Digital/SaaS, Customer Operations, Financial Services, Media/Streaming, Telecom
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
ROI and KPI-driven project management, experimental design (control groups, A/B testing), multi-source data integration, business storytelling, Excel/Sheets, SQL or Python/R, Power BI/Tableau/Looker
Preferred skills
Experience in high-volume subscription environments, B2C digital channel ecosystem knowledge (web, app, email, SMS, IVR), P&L impact analysis
Responsibilities
Partner with Sales and Customer Success to shape value narratives and clarify client business objectives; Design and support practical measurement approaches to estimate incremental impact on revenue and cost-to-serve; Turn data into actionable insights and concise business readouts for stakeholders; Influence cross-functional teams to align on priorities and metrics; Develop reusable value tools and playbooks for consistent ROI conversations; Provide subject-matter expertise on B2C operations and financial drivers to product and go-to-market teams
Seniority
Senior, hands-on IC
