Guest Experience Officer - Taronga Zoo
Core
Frontline customer service and operational support for visitors at Taronga Zoo, managing guest flow, ticketing, and safety in outdoor environments.
Role type
Guest Experience Officer (Casual)
Builds
Visitor experiences and operational efficiency at Taronga Zoo
Domain
Zoological park / Tourism
Deliverable
product features
Required skills
Customer service, crowd management, safety compliance, adaptability, physical stamina
Preferred skills
Experience with large crowds, willingness to learn new systems
Responsibilities
Deliver high-quality customer service, manage visitor flow and queues, respond to guest enquiries and concerns, communicate education and conservation messages, comply with work health and safety protocols, support operational activities across ticketing, validation, and car park areas.
Seniority
Entry-level / Casual
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