Senior Customer Success Manager
Core
Lead full customer lifecycle from integration to lifetime partnership, focusing on onboarding, implementation, and change management for B2B SaaS clients in the healthcare supply chain.
Role type
Senior Customer Success Manager (Implementation & Onboarding)
Builds
Customized workflows, complex use cases, and successful product rollouts for dental clinics and healthcare labs.
Domain
Healthcare supply chain / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
B2B SaaS implementation, project management, stakeholder management, user training, consultative selling, requirement intake, process design, change management, web conferencing, product configuration, cross-functional collaboration
Preferred skills
P2P (procure to pay) domain knowledge, solution architecture, designing customer-specific workflows, expertise in BoostUp Platform
Technologies
Jira, Smartsheet, Confluence
Responsibilities
Own and lead new customer onboardings including kickoff, requirement intake, process design, build, training, and rollout; Build and maintain strong relationships with customers as a trusted advisor; Serve as a dedicated project manager for assigned implementations; Facilitate implementation meetings via web conference; Configure highly customized use cases and work with Engineering for non-UI configurations; Provide subject matter expertise on best practices; Identify customer pain points and connect them to product features; Become an expert user on the BoostUp Platform; Collaborate cross-functionally with BoostUp team members
Seniority
Senior, hands-on IC