Customer Value Manager
Core
Develop customer value by reducing churn and identifying opportunities to increase long-term customer value through data-driven decisions and activities.
Role type
Customer Value Manager (IC)
Builds
Customer journeys, offers, and retention activities for Tre's consumer market base
Domain
Telecommunications / Consumer Market
Deliverable
production ML models
Required skills
Customer Value Management, CRM, retention, segmentation, A/B testing, churn analysis, translating insights to commercial activities
Preferred skills
AI-driven workflows, predictive modeling
Technologies
Analytics & AI tools, Marketing Automation platforms
Responsibilities
Develop strategies and customer journeys to strengthen loyalty; Analyze customer data to prioritize segments and timing; Collaborate with Commercial, Analytics & AI, and Save Desk teams; Measure impact on KPIs like churn and retention.
Seniority
Mid-level, hands-on IC