French Technical Support Representative
Core
Resolves moderate to complex technical problems (hardware and software) for customers via incoming interactions and proactive notifications, providing comprehensive responses on services, products, and repairs.
Role type
Senior Technical Support Representative
Builds
Customer satisfaction and seamless project outcomes through effective issue resolution and process improvements
Domain
IT Infrastructure and Desktop Support
Required skills
Active Directory, Linux, Microsoft Azure, Microsoft Windows 10, Windows Servers, Scripting, ServiceNow, IT Service Management, Issue Tracking, Computer Hardware, Operating Systems
Preferred skills
Agile Methodology, Automation, Desktop Support, Help Desk Support, Technical Support
Technologies
Active Directory, Linux, Microsoft Azure, Microsoft Office 365, Microsoft Windows 10, ServiceNow, Windows Servers
Responsibilities
Resolve technical problems of moderate to complex nature; Provide comprehensive responses to questions about services, products, and technical matters; Assist customers proactively to mitigate or prevent problems; Coordinate departmental work and mentor the team; Establish and maintain trusted relationships within customer accounts; Identify opportunities for improvement and recommend solutions
Seniority
Senior, hands-on IC