Operatore di Supporto Tecnico (Italian Technical Support Representative)
Core
Resolve medium to high complexity technical issues for clients, providing comprehensive support for HP products and services across hardware and software domains.
Role type
Senior IC technical support representative
Builds
Client trust and successful project outcomes through proactive assistance and process improvement
Domain
IT infrastructure and hardware support (via careerplan.io/jobs/3169736-1-operatore-di-supporto-tecnico-italian-technical-support-representative-at-hp)
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, ITIL framework, Incident management, Agile methodologies, Desktop support, Print technology support, System administration, Peripheral device support, Microsoft Office 365
Preferred skills
Remote support experience, Phone support experience, Customer relationship management, Team coordination, Process optimization
Technologies
Microsoft Windows 11, Microsoft Office 365, Issue tracking systems
Responsibilities
Resolve complex technical problems for clients using established protocols and professional judgment; Provide complete information on products, services, and technical specifications; Collaborate with developers, QA specialists, and managers to achieve project goals; Establish and maintain trusted relationships with technical users at various levels; Coordinate departmental activities and support team training; Identify improvement opportunities and recommend creative solutions; Monitor process execution and promote positive workplace relationships.