Customer Delivery Manager - Project Management Office Accounts
Core
Formulates strategies for escalation, change management, and cost management while overseeing high-risk projects and ensuring SLA delivery for service accounts.
Role type
Senior Customer Delivery Manager (Project Management Office)
Builds
Service delivery solutions and strategic account plans
Domain
IT Services / Business Operations
Required skills
Strategy formulation, Cost management, High-risk project oversight, Cross-functional leadership, SLA management, Vendor negotiation, Revenue opportunity identification, Policy compliance, Knowledge management, Change order negotiation
Preferred skills
ITIL/ITSM knowledge, Presales participation, Mentoring
Technologies
ITIL, ITSM
Responsibilities
Formulate strategies for performance metrics, escalation, and change management; Own expense/cost targets for service delivery; Manage high-risk projects and lead cross-functional teams; Oversee timely SLA delivery and manage vendor negotiations; Identify revenue opportunities and ensure policy compliance; Drive cross-organization optimization and enhance customer engagement processes; Participate in presales and change order negotiations; Resolve complex business issues and establish policies.
Seniority
Senior, hands-on IC with strategic oversight
