Italian Technical Mentor
Core
Independently resolve complex hardware and software customer issues, provide comprehensive technical responses, and mentor lower-level support roles.
Role type
Senior Technical Support Specialist (Hardware/Software)
Builds
Customer resolutions and process improvements for HP products
Domain
IT Support / Hardware & Software
Deliverable
client delivery
Required skills
Computer Hardware, Computer Science, Desktop Support, IT Service Management, ServiceNow, Root Cause Analysis, Process Improvement
Preferred skills
Automation, Microsoft Office 365, Microsoft Windows 11, Peripheral Devices, Issue Tracking
Technologies
ServiceNow, Microsoft Windows 11, Microsoft Office 365
Responsibilities
Resolve complex technical problems related to hardware and software; Perform root cause analysis of outages and trends; Mentor lower-level support roles; Coordinate departmental work and lead complex requests; Establish trusted relationships with customer accounts.
Seniority
Senior, hands-on IC