Indigo Technical Field Service Product Specialist
Core
Senior technical expert supporting HP Indigo digital press customers with advanced troubleshooting, installations, system upgrades, performance optimization, and customer training to ensure maximum uptime and productivity.
Role type
Senior IC electromechanical field service product specialist
Builds
HP Indigo digital printing presses and workflow systems
Domain
Industrial printing and digital press manufacturing
Required skills
electromechanical troubleshooting, root-cause analysis, installation and commissioning, customer escalation management, technical mentoring, print quality diagnostics, workflow integration, system optimization, preventive maintenance, cross-functional collaboration
Preferred skills
digital printing industry experience, leadership in installations and relocations, technical training delivery, color management fundamentals
Technologies
Windows operating systems, remote diagnostics tools, industrial automation systems, pneumatic and vacuum systems, servo motors, motion control systems
Responsibilities
Lead complex technical escalations and root-cause investigations for hardware, software, and print quality issues; execute new press installations, commissioning, and upgrades; deliver operator and maintenance training; optimize press performance and reliability; mentor field service engineers.
Seniority
Senior, hands-on IC with leadership responsibilities