Technical Solutions Cons I
Core
Resolve technical hardware and software issues for internal and external business users via phone, email, and on-site visits.
Role type
Junior technical support specialist
Builds
Customer support services and knowledge base articles
Domain
IT support and customer service
Deliverable
client delivery
Required skills
hardware and software troubleshooting, case management tools, analytical problem solving, verbal and written communication, customer service
Preferred skills
sales pursuit assistance, proactive problem prevention
Technologies
case management databases, computing and storage devices, peripheral devices
Responsibilities
Resolve incoming technical issues via telephone and e-support, articulate case summaries and resolutions in the Knowledge Management System, represent the company at customer locations and industry events, partner with the Sales Pursuit team
Seniority
Entry-level, 0-1 year experience
