Customer Engagements Advisor II
Core
Acts as a first point of contact for regular and top-tier customer accounts, resolving operational issues from the end-to-end sales process including order status, returns, deliveries, and invoicing.
Role type
Customer Operations Advisor
Builds
Operational stability and process optimization for customer accounts
Domain
Sales Operations / Customer Support
Deliverable
product features
Required skills
Problem-solving, analytical skills, end-to-end sales operations knowledge, organizational management, specialized topic expertise (e.g., order management, pricing)
Preferred skills
Training team members, collaborating with cross-functional groups (sales, supply chain, logistics)
Technologies
N/A
Responsibilities
Resolve operational issues arising from the sales process; Engage with other functions to resolve customer support issues; Act as a subject matter expert on internal processes; Contribute to efforts to optimize current processes
Seniority
Intermediate, independent contributor
