Call Center Agent
Core
Independently address customer concerns and resolve moderately complex technical issues regarding hardware and software through incoming interactions and proactive notifications.
Role type
Senior IC technical support agent
Builds
Customer solutions and service delivery for current and obsolete products
Domain
IT Infrastructure / Technical Support
Deliverable
client delivery
Required skills
Active Directory, Computer Hardware, Desktop Support, Help Desk Support, Linux, Microsoft Azure, Microsoft Windows 10, Operating Systems, Peripheral Devices, Scripting, ServiceNow, Technical Support, Windows Servers
Preferred skills
Agile Methodology, Automation, IT Service Management, Issue Tracking
Responsibilities
Resolve moderately complex technical problems encompassing hardware and software; Provide comprehensive responses about products, services, and technical matters; Assist customers proactively to mitigate or prevent problems; Collaborate with programmers, QA testers, and managers to ensure project outcomes; Align work with global strategies to implement process improvements; Maintain data confidentiality and adhere to established standards.
Seniority
Mid-level, independent contributor